Data type
Customer support
Tickets from the first message to the final fix. AI teams use this kind of record to learn how real problems get resolved.
What it can include
- Resolved tickets
- Agent notes
- Macros and replies
- Escalations
What we check first
- Customer detailsNames, contact details and account information need personal-data review.
- Support tool termsSome help-desk platforms restrict reuse of ticket content. We check this first.
- CompletenessTickets with a clear resolution are easier to use than open or half-finished ones.
Run a support desk?
Tell us which platform you use and roughly how far back the tickets go.