Data type

Conversations

Threads where a question, the reply and the decision sit together. This shows AI teams how people actually reason through a problem.

What it can include

  • Chat and call threads
  • Shared inboxes
  • Call transcripts
  • Decision threads

What we check first

  • Who is in the threadCustomer and staff messages may contain personal details that need review.
  • Terms of useConfirm the tool's terms allow your company to share and license the content.
  • Time spanRecords from several years are usually more useful than one quarter.

Have conversation records?

Tell us which tools hold them. We will check the rights on a call.

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